OT&P Digital App Terms and Conditions

    Welcome to the Digital App of the OT&P Healthcare, part of Pacific Primary Health Care (PPHC) group.

    Please read this notice carefully. It regulates your use of OT&P Mobile App and all materials within it. Access to and use of this OT&P Limited ("OT&P") Mobile App is subject to the following terms and conditions:

    OT&P is not responsible for any errors or omissions contained in the Digital App and reserves the right to make changes without notice. OT&P believes all information given to be reliable but the accuracy is not warranted or guaranteed. OT&P is not liable in any events for any damages whatever arising out of or related to the Digital App or the information contained in it.

    You may not distribute, modify, transmit, reuse, re-post, or use the content of the Digital App for public or commercial purposes without OT&P's written permission. You may download materials displayed on the Digital App for non-commercial or personal use only, provided you do not remove or modify any copyright and other proprietary notices contained in these materials. Nothing contained in the Digital App should be construed as granting a licence or right to use any of OT&P's intellectual property rights displayed in the Digital App without the written permission of OT&P.

    1. Intellectual Property

    The Digital App, including but not limited to information, data, text, content, logos, photographs, images, video, audio, graphics and button icons (the “Digital App”), is protected by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws. The Digital App is protected as a collective work or compilation and all individual articles, columns and other elements making up the Digital App are also copyrighted works. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Digital App.

    2. Restrictions on Use

    You may not use the Digital App for any illegal purpose or in any manner inconsistent with the Terms. You agree to use the Digital App solely for your own personal, non-commercial use and benefit, and not for resale or other transfer or disposition to, or use by or for the benefit of, any other person or entity. You acknowledge that the Digital App has been developed, compiled, prepared, revised, selected and arranged by us through the application of methods and standards of judgement developed and applied through the expenditure of substantial time, effort and money and constitutes valuable intellectual property and trade secrets. You agree to protect our proprietary rights during and after the term of this agreement and to comply with all our reasonable written requests to protect our contractual, statutory and common law rights in the Digital App. You agree to notify us in writing promptly upon becoming aware of any unauthorized access or use of the Digital App by any party or of any claim that the Digital App infringes upon any copyright, trademark or other contractual, statutory or common law rights.

    Further Restrictions on Use. You may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to, create derivative works from, transmit or in any way exploit any part of the Digital App, except that you may download material from the Digital App and/or make one print copy for your own personal, non-commercial use, provided that you leave intact all trademarks and service marks and retain all copyright and other proprietary notices. We however reserve our right to withdraw permission for your said use of any time. The analysis and presentation included in the Digital App may not be recirculated, redistributed or published by you without our prior written consent. Modification of the Digital App's content would be a violation of our copyright and other proprietary rights. Additionally, you may not offer any part of the Digital App for sale, transmit or distribute it over any other medium including but not limited to over-the-air television or radio broadcast, a computer network or hyperlink framing on the internet without our prior written consent. The Digital App and the information contained therein may not be used to construct a database of any kind. The content of the Digital App may not be copied or otherwise incorporated into or stored in any other Digital App, electronic retrieval system, publication or other work in any forms (whether hard copy, electronic or other). Nor may the service be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database services containing all or part of the Digital App. You may not use the Digital App in any way to improve the quality of any data sold or contributed by you to any third party. Furthermore, you may not use any of our trademarks, trade names or service marks in any manner which creates the impression that such names and marks belong to or are associated with you or are used with our consent, and you acknowledge that you have no ownership rights in and to any of these names and marks. You will not use the Digital App or the information contained therein in unsolicited mailings or spam material. You will not use any of our trademarks, trade names or service marks in unsolicited mailings or spam material. You will not spam or send unsolicited mailings to any person or entity using the Digital App. You agree to comply with any other applicable terms and conditions of use set forth on the Digital App.

    License. You acquire absolutely no rights or licences in or to the Digital App and materials contained within the Digital App other than the limited right to utilise the Digital App in accordance with these Terms and Conditions. Should you choose to download content from the Digital App, you must do so in accordance with these Terms and Conditions. Such download is licensed to you ONLY for your own personal, non-commercial use in accordance with these Terms and Conditions and does not transfer any other rights to you.

    Rights Reserved. All present and future rights in and to trade secrets, patents, copyrights, trademarks, service marks, trade names, know-how and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including rights in and to all applications and registrations relating to the Digital App (the "Intellectual Property Rights") shall at all times be and remain our sole and exclusive property. All present and future rights in and title to the Digital App (including the right to exploit the Digital App and any portions of the Digital App over any present or future technology) are reserved for our exclusive use. Except as specifically permitted by these Terms and Conditions, you may not copy or make any use of the Digital App or any portion thereof. Except as specifically permitted herein, you shall not use the Intellectual Property Rights or the Digital App, or the names of any individual participant in, or contributor to, the Digital App, or any variations or derivatives thereof, for any purpose, without OT&P’s prior written consent.

    3. Features and Functions of the Digital App

    The Digital App is available for the public to install, and public can access content including:

    • Access to OT&P’s medical knowledgebase and blog content
    • Latest happenings and promotion
    • OT&P practitioner and clinic information

    Public can set up a Digital App account, the features for logged in user includes:

    • Save medication and vaccination reminders
    • View exclusive news and promotion

    4. Personal Data Collection

    Privacy Policy and Personal Information Collection Statements

    OT&P Privacy Policy and Personal Information Collection Statements

    OT&P is committed to safeguarding your privacy online. Please read the following policy and statement to understand how your personal information will be collected and treated as you make full use of OT&P's website. This policy and statement may change from time to time so please check back periodically.

    What personal information does OT&P collect?

    It is extremely important for us to verify each patient's identity for the safe management of patients. Please provide a valid HKID/Passport at registration to comply with legal requirements by Department of Health for safe administration of drugs and treatment.

    Patient Records are held for a minimum of 7 years from your last visit. This time may be longer in a number of circumstances, including when we are legally required. Patients agree that records can be held in physical and/or electronic form. We take great care that secure systems are used and that confidentiality is maintained at all times.

    Patients are responsible for providing accurate information to staff, as medical advice and treatment can based on the information provided. As we need to keep our records up to date, please inform reception if you have changed your Address, Phone number, Email address or Medical history. OT&P will not be held responsible for the consequences of incorrect or incomplete information.

    In addition to registration OT&P may ask you for personal information and opinions at other times, including (but not limited to) when you register for a newsletter subscription or when you use any other service which may be accessed through www.otandp.com. OT&P also occasionally asks users to complete surveys that OT&P uses for research purposes.

    As part of offering and providing customisable and personalised services, OT&P uses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. All sites on OT&P's network of websites where you are prompted to log-in or that are customisable require that you accept cookies. If you choose not to accept cookies, OT&P will not be able to give you access to certain sections of OT&P's network of websites and OT&P may not be able to send you further information.

    Generally, OT&P collects personal information and use cookies to: 1. Remind OT&P of who you are and to access your account information (stored on OT&P 's computers) in order to deliver to you a better and more personalised service. 2. Estimate OT&P 's audience size. 3. Measure certain traffic patterns, which areas of OT&P's network of websites you have visited, and your visiting patterns in the aggregate.

    You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services that require registration in order to participate.

    OT&P may use the information collected for one or more of the following purposes:-

    1. for monitoring OT&P's webpage and operations and for further development and improvement;
    2. for OT&P's own marketing, research, promotional and customer relationship management purposes, compiling statistics and analysis purposes, conducting customer surveys and marketing activities;
    3. for responding to you by email, mail, fax, phone or other means in respect of your enquiry or comment previously communicated to OT&P;
    4. for any other incidental or associated purposes relating to the above and any other purpose which a customer or a service recipient may from time to time agree; and/or
    5. other purposes directly related to the purposes specified above.

    OT&P will not use, share, sell or rent your personal data provided to OT&P in ways unrelated to the purposes aforementioned.

    As part of OT&P's international accreditation, ACHS may review patient files. You may opt out of this review process. If you wish to do so, let our reception staff know.

    A copy of your medical records is available on request. Should you require a full copy of your records, we shall supply them within a reasonable timescale and an administration fee may be charged. Legal guardians may request a copy of medical records for minors. Should an adult require a copy of their medical records, they must do so themselves. A partner or spouse cannot request medical records on behalf of their partner.


    Personal information held by OT&P relating to OT&P's customers or visitors to OT&P's websites will be kept confidential in accordance with this policy and statement. All reasonable efforts are made to ensure that any personal information held by OT&P is stored in a secure and safe place, and accessed only by OT&P's authorised employees or authorised Third Party Service Providers, or by utilising appropriate security protocols for authentication and authorisation which are in line with the type of storage medium and the technology requirements at the material time.

    Right to Access or Correct Personal Information

    Under the Personal Data (Privacy) Ordinance (Cap.486), you have the right of access to your personal information held by OT&P and to request correction of your personal information. If you wish to exercise these rights or if you have any questions on OT&P's privacy policy and procedure, please write to business@otandp.com.

    Use of Personal Data in Direct Marketing

    Subject to you having provided your consent to OT&P for the use of personal data in direct marketing activities, if you wish to update or change any of your personal data, or if you choose not to receive any promotional materials and emails from us, please contact us through any one of the following channels without any cost:

    Click the unsubscribe link included in every email to opt-out from the mailing list; or

    Telephone: 2155 9055; or

    Email: business@otandp.com

    5. Amendments

    OT&P may amend or update this policy and statement from time to time and all information will be governed by OT&P 's most recent policy and statement in OT&P 's websites or available on request.

    6. Availability

    The Digital App is available to mobile devices running Apple iOS and Android OS operating systems. OT&P will use reasonable efforts to enable availability of the Digital App at all times. You acknowledge that functions and features of the Digital App will only be available when your mobile device is connected to the Internet, mobile networks, WiFi and/or bluetooth network. Accordingly, the quality and availability of the Digital App may be affected by factors outside OT&P’s reasonable control.

    OT&P and their officers, employees, agents, contractors or sub-contractors do not accept any responsibility whatsoever for unavailability of the Digital App, or any difficulty or inability to download, upload or access content or any other communication system failure which may result in the Digital App being unavailable.

    OT&P will not be responsible for any support or maintenance of the Digital App.

    7. System Requirements

    In order to use the Digital App, a compatible mobile device such as mobile phone, iPad or tablet computer, access to the Internet, WiFi and bluetooth are required. Your mobile device should also fulfill the necessary Software Requirements. (iOS: iOS 8.3 or above/ Android: Android 4.4 or above)

    Language support: English and Traditional Chinese

    The version of the Digital App software may be upgraded from time to time to facilitate Digital App users’ experience and to provide new functions, features and services.

    8. Governing Law

    These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region (“HKSAR”) and shall be subject to non-exclusive jurisdiction of the courts of HKSAR.

    9. Termination of Use

    OT&P may terminate the use of the Digital App at any time. When OT&P exercises its right of termination, the rights and licenses granted to Digital App users shall terminate and Digital App users must cease any use of the Digital App.

    10. Limitation/Exclusion of Liability

    In no event shall OT&P, its officers, employees, agents, contractors or sub-contractors be responsible to you or any other person for any direct, indirect, incidental, special, punitive, exemplary or consequential loss or damage whatsoever arising out of your use or access to or inability to use the Digital App (including without limitation unauthorised access using your username and password or transmission of content or any transactions entered into through the Digital App).

    OT&P shall not be liable to you for any damage or alteration to your electronic equipment including but not limited to computer equipment, mobile device or iPad or tablet as a result of the installation or use of the Digital App.

    Where the Digital App provides links to third party website, these are provided solely as a convenience to you, and they are not affiliated to OT&P. Such websites shall not in any way be regarded as an endorsement of any kind by OT&P approving the contents thereon. If you access any linked third-party websites, you do so entirely at your own risk. OT&P neither takes any responsibility for nor makes any representations, warranties or undertakings (whether express or implied) as to their availability and the contents contained in third party websites. Any questions or comments relating to such third-party websites shall be addressed to the operators or owners of those websites.

    OT&P do not guarantee uninterrupted, continuous and/or secure access to the Digital App. Part of the entire Digital App may be unexpectedly unavailable for whatever duration and for whatever reasons that may include but not limited to system malfunctions and disruptions, Internet access downtime and other technical problems beyond OT&P’s control for which OT&P cannot and shall not be held responsible. You agree that your use of the Digital App is at your own risk and that you will not hold OT&P responsible for any damage or loss caused by your inability to use the Digital App for any reason whatsoever. OT&P reserves the right to take any part or the whole of the Digital App offline with or without notice for reasons including but not limited to system maintenance or upgrading.

    Although OT&P will use its reasonable endeavours to restrict access to the database of the users’ personal data only to OT&P’s personnel and/or its affiliates, OT&P does not guarantee that other parties will not, without OT&P’s and/or its affiliates’ consent, gain access to such database. For OT&P’s policies regarding the usage and protection of personal data provided by any user of the Digital App, please refer to OT&P Privacy Policy.

    11. Miscellaneous

    Right to Transfer – OT&P is entitled to transfer, assign, charge, sub-contract or otherwise dispose of any of the rights or obligations under these Terms and Conditions and the Digital App on such terms and conditions as OT&P may at its sole discretion think fit at any time without any prior notice to the users.

    Right to Amend – OT&P is entitled to revise and amend these Terms and Conditions at any time without prior notice.

    Right to Interpret - The right to interpret these Terms and Conditions is vested in OT&P. All questions or disputes shall be resolved by OT&P in its absolute discretion. In the event of any dispute, the decision of OT&P shall be final and binding on all parties concerned.

    English Version Prevails - These Terms and Conditions are written in English. In case of discrepancies between the English version and any translation of these Terms and Conditions, the English version prevails.

    Entire Agreement - These Terms and Conditions and any provisions or documents expressly referred to in these Terms and Conditions constitute the entire agreement between OT&P and a user of the Digital App and supersede all previous discussions, correspondence, negotiations, arrangement, understanding or agreement between OT&P and a user of the Digital App relating to the subject matter.