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OT&P Digital App Terms and Conditions

Welcome to the Digital App of the OT&P Healthcare, part of Pacific Primary Health Care (PPHC) group.

Please read this notice carefully. It regulates your use of OT&P Digital App and all materials within it. Access to and use of this OT&P Limited ("OT&P") Digital App is subject to and by accessing the App you are deemed to have read, understood and agreed to the following terms and conditions:

Intellectual Property

The Digital App, including but not limited to information, data, text, content, logos, photographs, images, video, audio, graphics and button icons (the “Digital App”), is protected by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws. The Digital App is protected as a collective work or compilation and all individual articles, columns and other elements making up the Digital App are also copyrighted works. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Digital App.

You may not distribute, modify, transmit, reuse, re-post, or use the content of the Digital App for public or commercial purposes without OT&P's written permission. You may download materials displayed on the Digital App for non-commercial or personal use only, provided you do not remove or modify any copyright and other proprietary notices contained in these materials. Nothing contained in the Digital App should be construed as granting a licence or right to use any of OT&P's intellectual property rights displayed in the Digital App without the written permission of OT&P.

Personal Data Collection

OT&P Privacy Policy and Personal Information Collection Statements.

OT&P is committed to safeguarding your privacy online. Please read the following policy and statement to understand how your personal information will be collected and treated as you make use of OT&P's App. This policy and statement may change from time to time so please check back periodically.

What personal information does OT&P collect?

It is extremely important for us to verify each patient's identity for the safe management of patients. Please provide a full name, valid HKID/Passport and contact information.

OT&P may use the information collected for one or more of the following purposes:-

1. for monitoring OT&P's webpage and operations and for further development and improvement;

2. for OT&P's own marketing, research, promotional and customer relationship management purposes, compiling statistics and analysis purposes, conducting customer surveys and marketing activities;

3. for responding to you by email, mail, fax, phone or other means in respect of your enquiry or comment previously communicated to OT&P;

4. for any other incidental or associated purposes relating to the above and any other purpose which a customer or a service recipient may from time to time agree; and/or

5. other purposes directly related to the purposes specified above.

OT&P will not use, share, sell or rent your personal data provided to OT&P in ways unrelated to the purposes aforementioned.


Personal information held by OT&P relating to OT&P's customers or visitors to OT&P's App will be kept confidential in accordance with this policy and statement. All reasonable efforts are made to ensure that any personal information held by OT&P is stored in a secure and safe place, and accessed only by OT&P's authorised employees or authorised Third Party Service Providers, or by utilising appropriate security protocols for authentication and authorisation which are in line with the type of storage medium and the technology requirements at the material time.

Although OT&P will use its reasonable endeavours to restrict access to the database of the users’ personal data only to OT&P’s personnel and/or its affiliates, OT&P does not guarantee that other parties will not, without OT&P’s and/or its affiliates’ consent, gain access to such database. For OT&P’s policies regarding the usage and protection of personal data provided by any user of the Digital App, please refer to OT&P Privacy Policy.

Right to Access or Correct Personal Information

Under the Personal Data (Privacy) Ordinance (Cap.486), you have the right of access to your personal information held by OT&P and to request correction of your personal information. If you wish to exercise these rights or if you have any questions on OT&P's privacy policy and procedure, please write to


OT&P may amend or update this policy and statement from time to time and all information will be governed by OT&P 's most recent policy and statement in OT&P 's websites or available on request.


The Digital App is available to mobile devices running Apple iOS and Android OS operating systems. OT&P will use reasonable efforts to enable availability of the Digital App at all times. You acknowledge that functions and features of the Digital App will only be available when your mobile device is connected to the Internet, mobile networks, WiFi and/or bluetooth network. Accordingly, the quality and availability of the Digital App may be affected by factors outside OT&P’s reasonable control.

OT&P do not guarantee uninterrupted, continuous and/or secure access to the Digital App. Part of the entire Digital App may be unexpectedly unavailable for whatever duration and for whatever reasons that may include but not limited to system malfunctions and disruptions, Internet access downtime and other technical problems beyond OT&P’s control for which OT&P cannot and shall not be held responsible. You agree that your use of the Digital App is at your own risk and that you will not hold OT&P responsible for any damage or loss caused by your inability to use the Digital App for any reason whatsoever. OT&P reserves the right to take any part or the whole of the Digital App offline with or without notice for reasons including but not limited to system maintenance or upgrading.

Termination of Use

OT&P may terminate the use of the Digital App at any time. When OT&P exercises its right of termination, the rights and licenses granted to Digital App users shall terminate and Digital App users must cease any use of the Digital App.

Limitation/Exclusion of Liability

OT&P is not responsible for any errors or omissions contained in the Digital App and reserves the right to make changes without notice. OT&P believes all information given to be reliable but the accuracy is not warranted or guaranteed. OT&P is not liable in any event for any damages whatever arising out of or related to the Digital App or the information contained in it.

In no event shall OT&P, its officers, employees, agents, contractors or sub-contractors be responsible to you or any other person for any direct, indirect, incidental, special, punitive, exemplary or consequential loss or damage whatsoever arising out of your use or access to or inability to use the Digital App (including without limitation unauthorised access using your username and password or transmission of content or any transactions entered into through the Digital App).
OT&P shall not be liable to you for any damage or alteration to your electronic equipment including but not limited to computer equipment, mobile device or iPad or tablet as a result of the installation or use of the Digital App.

Where the Digital App provides links to third party website, these are provided solely as a convenience to you, and they are not affiliated to OT&P. Such websites shall not in any way be regarded as an endorsement of any kind by OT&P approving the contents thereon. If you access any linked third-party websites, you do so entirely at your own risk. OT&P neither takes any responsibility for nor makes any representations, warranties or undertakings (whether express or implied) as to their availability and the contents contained in third party websites. Any questions or comments relating to such third-party websites shall be addressed to the operators or owners of those websites.


Right to Transfer – OT&P is entitled to transfer, assign, charge, sub-contract or otherwise dispose of any of the rights or obligations under these Terms and Conditions and the Digital App on such terms and conditions as OT&P may at its sole discretion think fit at any time without any prior notice to the users.

Right to Interpret - The right to interpret these Terms and Conditions is vested in OT&P. All questions or disputes shall be resolved by OT&P in its absolute discretion. In the event of any dispute, the decision of OT&P shall be final and binding on all parties concerned.

English Version Prevails - These Terms and Conditions are written in English. In case of discrepancies between the English version and any translation of these Terms and Conditions, the English version prevails.

Entire Agreement - These Terms and Conditions and any provisions or documents expressly referred to in these Terms and Conditions constitute the entire agreement between OT&P and an user of the Digital App and supersede all previous discussions, correspondence, negotiations, arrangement, understanding or agreement between OT&P and an user of the Digital App relating to the subject matter.

Governing Law

These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region (“HKSAR”) and shall be subject to exclusive jurisdiction of the courts of HKSAR. OT&P does not accept the jurisdiction of any courts other than those of the HKSAR.