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Our Standards

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What does this mean for OT&P?

Our mission is to help individuals to enhance and optimise their health by providing easy access to a wide range of excellent practitioners and information, supported by management systems and technology that ensure quality of service and value.

Through re-planning, communication, auditing and reviews, we are committed to: 

  • Customer focus: Focus on achieving patient’s needs and expectations. 
  • Continual Improvement: Review of patient’s feedback to improve service quality and satisfaction. 
  • Better Information Control: Improve control and traceability of patient records and data. 
  • Better use of resources to:
    • Upgrade the infrastructure and clinic environment to provide a comfortable and safe environment to both our patients and staff.
    • To ensure staff competency in terms of continual education, training, skills and experience.
    • Continue to upgrade our IT to meet our patient’s and staff’s needs.

 

 ACHS Accreditation

OT&P has obtained Australian Council for Healthcare Standards (ACHS) accreditation in March 2010. ACHS accreditation is endorsed by the International Society for Quality in Health Care (ISQua), the body that oversees healthcare standards worldwide, including the USA and UK.

According to ISQua, accreditation is public recognition of achievement by a healthcare organization, of requirements of national healthcare standards and is awarded based on achievement of quality standards and the independent external survey by peers of an organization’s level of performance in relation to the standards. 

The ACHS website describes the relevance for patients: “For consumers, accreditation is basically an issue of trust. People who use health services want to have confidence that those services are safe and will provide consistent high quality care”.

ACHS accreditation follows a 3-year program to continually improve standards at OT&P.