Practice Information

Making Appointments
You can make an appointment by calling reception during office hours. The telephone numbers of our receptions and the office hours are listed on our home page. If you need to be seen urgently please inform the receptionist, we will always make urgent appointments on the same day.

OT&P does not provide out-of-hours cover, although some doctors, such as our obstetricians, can be contacted out-of-hours by their patients. If you ring the office number you will be advised to “call 999 in an emergency or to attend a hospital”. Some private hospitals such as The Hong Kong Sanatorium, Canossa, Matilda International and Adventist all offer out-of-hours clinics. The government also has a network of Accident and Emergency Departments. See the end of this sheet for a list of phone numbers.

Your doctor will assess your condition and you will both create a treatment plan. Make sure that you are completely clear about the steps you need to take and, if necessary, when you will need to be reassessed. If your next appointment is some time away you

can ask to be sent a reminder. We have a program to screen for risk factors which depends on age and your doctor may advise screening tests.

You may need to have laboratory tests to help find a diagnosis or monitor your progress. Any blood tests will usually be taken on-site. The charge for investigations includes nursing and administration costs. You will be asked how we should contact you with the results, usually an appointment, phone, text or email. If you would like to be emailed a soft copy of your results please ask your doctor.

OT&P is a dispensing practice and stocks most commonly prescribed medicines. These are all sourced from reputable international suppliers. OT&P has a Wholesale Poisons License, Antibiotics Permit and Wholesale Dealer’s License to Supply Dangerous Drugs issued by the Department of Health. Pharmacy management is supervised by a dedicated pharmacist. Make sure that you understand how to take any medicines before you leave. The medicine’s label will contain your name and how to take the medicine. Some medicines also have a web address on the label; this website contains useful information about the medicine that you have been prescribed. You can double-check your medicines

by comparing them with your invoice. If you experience any side effects, stop taking the medicine and seek medical advice. The charge for medications includes pharmacy and administration costs.

We cannot accept back or refund medicines once they have left the clinic. We encourage patients to be informed about the medicines that they are taking. We can recommend the website www.patient.co.uk which contains excellent information about medicines.

If you need to talk to your doctor you can telephone the clinic and leave a message, your doctor will return your call. Some doctors are also happy to answer email messages and some doctors will have an assistant who can be contacted for further information or to leave a message. If your doctor is on holiday there will be arrangements for cover, your laboratory test results will be reviewed by your own doctor, via email, or by a colleague.

We hold medical records in both hard copy and electronic form, the information contained in these records is your property. We take great care that secure systems are used and that confidentiality is maintained at all times and we will not release information without your permission. You can have access to and copies of your medical records at any time. You may be charged a reasonable photocopying fee.

Medical insurance agreements and coverage are between the insurance company/employer and the patient. It is the patient's responsibility to understand the details of coverage. The doctors and clinic have no control over what is included in coverage nor can they be expected to know all the details of coverage. Please note you may be asked to pay for some items if your insurance does not cover.

OT&P’s website has a large amount of health related information. We regularly send out email newsletters to which our patients will be asked subscribe. OT&P web address is http://www.otandp.com

OT&P is a leader in establishing measurable and internationally recognised quality standards in Hong Kong. OT&P’s management system been accredited by ISO since 2003, and it was successfully upgraded to the new ISO 9001:2008 standard in 2009. The system is audited every six months by British Standards Institute. In March 2010 the group became the first private medical practice in Hong Kong to be accredited by the Australian Council on Healthcare Standards; this was achieved by meeting the rigorous set of criteria for patient

The Hong Kong Medical Association has published a document, “The Rights and Responsibilities of a Patient” which is available at: http://www.hkma.org/english/pubmededu/hkmaedu.htm There is also a copy available in each OT&P office. A copy of our fees and charges can be found in each office. It is always best to be clear about fees before you receive a treatment, this is the case at OT&P

or any private clinic or hospital in Hong Kong. Part of the consult fee paid for the doctor will be retained by OT&P, to cover administration costs.

A Family Practitioner (GP) is available during office hours at all four of the clinics and, if necessary, can carry out home visits. We are happy to act as your advocates for health care matters. If you would like to discuss any health care issues or need any specialist procedures or admissions to hospital explained, please contact your Family Practitioner.

We have visiting Dermatologists at the Wanchai clinic who see dermatology cases and perform cosmetic treatments including botox, fillers and chemical peels.

We have a Gastroenterologist/Internal Medicine Specialist in our Central clinic available for specialist consults, who has an extensive experience in performing diagnostic and therapeutic endoscopies.

We have a visiting general surgeon at the Central clinic. We have minor surgery facilities within the clinic and our surgeon has admission privileges at many of the private hospitals for inpatient care.

We have a visiting endocrinologist at the Central clinic who treats patients requiring specialist endocrinology, diabetic or metabolic disorders.

Our naturopathic physicians practices in our Central and Repulse Bay clinics. They would identify and remove obstacles to healing and recovery and would work on a complete system of natural healthcare that believes the body has the wisdom and power to heal itself.

Homeopathy is a powerful system of medicine that is more than 200 years old and is available upon seeing our naturopathic doctors. Homeopathic remedies act to enhance the body's innate immune response and rarely have side effects. Some conditions that do not respond well to conventional medicine will respond to homeopathic therapies.

All our clinics offer osteopath services. Osteopathy a form of gentle manual medicine that focuses on the body guided by the principle that incorrect structure of the body can greatly affect its normal movement leading to decreased function and pain.

Physiotherapy is available in Central and Clearwater Bay clinics. Our experienced physiotherapists are particularly interested in sports physiotherapy and rehabilitation.

A counselor and clinical psychologist visit the clinics. Treatment is available for stress, anxiety, depression and other psychological disorders. All our Family Practitioners are trained in the assessment and treatment of psychological problems.

A speech and language therapist visits our central clinic she is an experienced therapist who specialises in assisting children with speech & language communication problems.

Functional Medicine corrects the underlying imbalances that lead to disease. Whenever possible, nutritional and lifestyle changes are used. Functional Medicine is particularly useful in treating fatigue in adults and ADHD (Attention Deficit Hyperactivity Disorder) in Children.

CPR Classes, first aid classes and ante-natal classes are run in our Wanchai clinic. There is a large library of patient information and handouts available at all the clinics.

Our GP’s can give advice on vaccines needed and health risks associated with travel. If you have any queries regarding travel health, please contact your doctor or the clinic nurse.

Doctors of our practice have admission privileges to many of the private hospitals in Hong Kong including the Matilda International, Hong Kong Adventist, Canossa Hospitals, Central and St Theresa’s. Referral to Government Hospitals can be arranged.

NURSING SERVICES
All the clinics have an experienced nurse in attendance during office hours. They can give you telephone advice if your doctor is not available and give you any test results. They can also carry out routine blood tests and vaccinations and travel advice without you having to see your doctor.